![]() ![]() I was told "there is nothing we can do" by multiple managers. I understood I would be out several thousand dollars. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I didn't hear from them at all during that time. At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I confronted them about it and the initial response was "all sales are final". All charges were made before I even saw an invoice. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. ![]() I was very clear with the sales team about what I needed for my business. Perhaps there performance reviews are based on quantity of clients "helped". ![]() The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. If you operate multiple locations or plan on scaling at some point, be sure to factor in the cost of various software licenses and additional payment processing hardware.Overall: Implementation was terrible. How much does it cost to implement and scale up the POS system? Pricing varies depending on which restaurant POS system you opt for, but you'll be paying for hardware and software in most cases.Then, research each company's plans for ongoing support, ranging from 24/7 hotlines to email addresses for user-submitted questions and issues. Assess how difficult it will be to train your team and whether you're interested in on-site training, webinars, or some other method. What level of customer support are you comfortable with? Customer support falls into two categories: training and ongoing support.Determine which software you use, or hope to use, and make sure it works with your POS system. What software integration would be helpful? Many POS systems integrate with popular third-party restaurant software like DoorDash or QuickBooks.What hardware do you already use? Do you already have a credit card reader you're happy with? Make sure your POS system selection will work with it or be willing to switch. ![]() It is easier to determine what features you need before purchasing than switching systems later.
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